We strive to ensure your items arrive at your door as expected, on-time, and in pristine condition. Please refer to the following information if there happens to be an issue with your order.

Our return policy

Each of our vendors has their own return and refund policy. Please refer to the specific vendor’s store for their individual policy information. You can find all vendor stores listed here: https://mizenplace.com/store-listing/

Please keep in mind that all sales of perishable or food items are final. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at customerservice@mizenplace.com to resolve the issue within 14 days of delivery.

My perishable order arrived thawed or warmer than expected

Miz En Place and our vendors take pride in making sure that your order is packaged properly and shipped at the appropriate speed to arrive at your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping or packaging to mitigate the risks of shipping fresh and/or frozen foods, occasionally packages are affected by conditions beyond our control (such as extreme seasonal temperatures, delays in shipping, and more).

Ice cream and other frozen items of this nature are shipped overnight to ensure they arrive still frozen. In most other cases, it is normal for our frozen products to partially or fully thaw in transit. Products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. Please refer to the individual product page for more information about how it should arrive and how it should be stored upon arrival.

If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at customerservice@mizenplace.com within 14 days of delivery. Miz En Place is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.

My item(s) arrived damaged

Please contact our Customer Support team at customerservice@mizenplace.com within 14 days of delivery.

Please include the following information in your email along with photos of the damage:

• Order #
• Name of the product(s)
• Detailed information regarding the issue
• Photos of the problem (see needed photo list below)

Please send photos that include:

• The area of concern (damage or defect)
• Two full shots of the product (from the side and overhead)
• A shot of the packaging or box it arrived in

We understand that occasionally items will get damaged in shipping and we will work with you to resolve the situation as quickly as possible.

My order is missing something or contains the wrong item(s)

Please contact our Customer Support team at customerservice@mizenplace.com within 14 days of delivery. Please include the following information in your email:

• Order #
• Name of the product(s)
• Photos of the damage or incorrect items received
• If items are missing, please send a detailed list of what is missing
• Detailed information regarding the issue

Our vendors strive to pack your order in the best possible way. However, we understand that sometimes mistakes are made. Know that we will work hard to resolve your issue as quickly as possible.

I sent my order as a gift and the recipient was not available or didn’t open the package in time

Customers are responsible for notifying gift recipients that a perishable item is on the way and for confirming that they are available to receive a package. Miz En Place is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at customerservice@mizenplace.com within 14 days of delivery and we will offer a resolution on a case-by-case basis.